CD Japan Reviews
Based on 21 customer reviews and online research, cdjapan.co.jp has a consumer rating of 4.4 out of 5 stars, indicating that most customers are very satisfied with CD Japan.
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1 Star(3)
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How would you rate CD Japan?
Top Reviews
I placed an order on May 17th for a CD/DVD combo that I've had a hard time finding anywhere since it came out in 2012. I was very happy to see CDJapan had it listed. Today on the 21st, I got an email saying my order has been cancelled because they have nothing to ship and cannot find it elsewhere. I wish they would have kept on top of the listing and reported the item as unavailable. I wonder if this is how they usually operate -- keep items listed, but don't report them as out of stock until the warehouse can't find anything and an order must be cancelled? I won't be returning to find out. Luckily they did not charge me, but I'm going to watch my bank statements just to be sure, since other reviewers claim they take money at random.
I've recently bought several CDs and had them shipped halfway across the globe. The package arrived in very reasonable time, the items packed very carefully, in perfect condition. I was informed of the shipping process including the tracking number and everything went smoothly.
The only downside was the added cost of import duty, but that is a different matter altogether :)
Customer Reviews (21)
CDJapan offer a wide range of items as well as CDs and DVDs and are perfect for ordering Japan releases of your favourite artists and groups.
I have been a UK customer since 2019.
- Fantastic Customer Service
- Great Website layout which is easy to view and use
- Items are well packaged for delivery to customers
I order CDs, DVDs and Special and Limited Editions from CDJapan of my favourite artists and groups and you earn points which gives you money off your next order.
I have never had any problems with any orders or deliveries from CDJapan.
I have been ordering items through CD Japan for a few years now and have not been disappointed with any of my purchases yet. CD Japan is my go-to for online ordering!
Discovered CDJapan about 5 years ago. Didn’t use them much until last year. So many albums from Japan have bonus tracks and CDJAPAN makes it easy for me to order and receive quickly. Haven’t had a single problem using their service. Highly recommend
I always use CD Japan for their awesome help in buying items from Japan, they are totally excellent!! CD Japan has a brilliant range, items are posted super quick, & everything arrives carefully & safely packaged, thank you. I have NEVER been disappointed, not once! Thank you greatly for all your hard work all friends at CD Japan! :)
i am very satisfied with cd japan online store
they have the best mini LP CDs of which I already have a whole collection
the best prices and super Service
I first ordered from CDJapan in Feb 2012 and have settled on them as my go to for merchandise from JAPAN. CD BLURAY DVD Magazines Books and Collectables with a wide range and speedy reliable Delivery Options they provide an excellent service. A Proxy Service makes it easy to track down rarities and order from Base stores for example.
great store that i highly recommend.i have been a customer for many years and never had any issues.customer service is first rate with regular updates and any potential problems with an order.they will also act as a proxy buyer to obtain items not available at the store.this is a great feature to have as some stores wont ship to overseas addresses.i buy a lot of japanese music items and cd japan is a trusted source.although my interests are purely musical,they also have anime,manga,fashion and magazines.i actually have 2 more orders in the shipping process as i write this review.you can use credit card if you wish or set up a paypal account.give them a try!.stewart
Great service, friendly staff. Items delivered much quicker than any other company.
Cdjapan has excellent customer service, an easy to use website and incredibly reliable and fast shipping. Their rewards system keeps me coming back.
I have been using CDJapan for around 3 years now for 90% of my imports and every single time I have placed an order they have done an amazing job at making sure all the items arrive to my door safely. I primarily order manga and figures from them and every time I get the a package in everything is neatly placed in the box and everything is bubble wrapped. The manga is put in these little bubble wrap sleeves with usually 3 volumes per sleeve and the figures always have an overkill amount of bubble wrap around them, which I do appreciate because when I first started ordering figures I was always nervous of them arriving damaged but that hasn’t happened yet and I am quite confident that it won’t happen. While the shipping has always been expensive I also do choose the Fedex Express option but I usually will order a plethora of stuff to make the shipping costs worth it. I’ve never really had to contact customer service for an issues aside from cancelling an order in which they always respond nice and quickly. All and all I would definitely recommend this site to anyone looking to purchase CDs, Blurays, Manga and collectibles from their favourite animes
Order many items from CDJapan! Pleased with every order and each item is packaged securely to ensure there’s no damage to the merchandise! Amazing site for anime items that maybe sold out by using their proxy service! Information is available for cost of shipping and any additional fees (not hidden)! Customer service is very friendly and efficient when notifying you of changes to shipment estimates as well. Superb place to find your much needed anime merch! Just placed another order with them! 100% authentic merch!
CDJapan is the best source for Japanese CDs with bonus tracks. Before I purchase any CD, I check CDJapan to see if the Japanese release has exclusive bonus tracks. Also the price of Japanese CDs is very reasonable at CDJapan.
CD Japan Questions & Answers
Posted on 04/25/2020
CDJapan is a legit but prideful company. They won't listen to customers' requests and informations. They make their own rules and are arrogant.
Posted on 05/21/2020
I support Teru's answer. They are a real business, but they seem to operate on their own terms with the front of politeness. I tried to order a hard-to-find item and CDJapan cancelled it as out of stock several days later. This was an item released in 2012; it's not like it was a bestseller. That tells me they don't keep listings current for customers or they have poor communication with their warehouses. I don't trust their service. But they do get good reviews from some people. Seems like a hit or miss company so be cautious anyway.
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